Customer Feedback

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YOUR CUSTOMERS ARE KING! Listen to their needs to gain insight and ideas creating new opportunities for future business & market development

Find out what your customers REALLY think about your service levels! Pull together ideas for IMPROVEMENT & GROWTH to meet your customers future needs. Show your customers YOU REALLY CARE about the service you give them

Your customers can be the source of so many ideas and opportunities for improvement. Finding time to really talk to them can be challenging when managing the day to day activities of the business.

Feedback is essential to your business; using an external service will give you an insight into the needs of your customers, showing your commitment to them and to the service you offer.

We meet with you to ensure we understand your business in depth before developing the best approach, tailored to your requirements. This may include online feedback surveys, telephone discussions and/or face to face discussions with your clients. Our triangular approach increases the opportunities for you to find out what customers think of your service and what potential business strategies and activities there are in the future. Through this process we will help you to gain a better understanding of your customer needs and identify where you can grow your business. Gathering feedback in this independent, confidential way, with a non-sales approach will help you to find out things from customers which they have never shared with you before.

Using this insightful approach builds confidence in your customers to believe that your business is interested in them.

Our triangular approach includes:

o On-line surveys designed around your needs

o Telephone discussions to explore future areas of common interest

o Face to face customer surveys developed to meet your needs.

This approach gives an in depth opportunity to:

o Find out why your customers buy from your competitors

o Identify new areas of development for your business

o Explore areas of potential growth to meet customers’ needs

Get in touch with us

Contact Info

  • 21 Sterling Close, Denby, Derbyshire
  • 07968 198 288
  • anne@kennedy-little.co.uk